COOKIE NOTICE

The purpose of this notice is to inform you of what cookies we use on our website, and their purpose, that is, to help it function properly and offer you a customized experience. We are required by law to obtain your consent for certain cookies.

What are cookies?

Cookies are small files that are stored by your browser on your computer, tablet, or smartphone. Each cookie is designed to hold different types of data specific to a particular user (yourself) and the website (us). This allows us to deliver a better experience tailored to each of our users, whether it is directly from our website or through one of our social media pages.

What cookies do we use?

The cookies active on our website can be categorized as follows:

  • Essential cookies are required for the successful operation of the website and collect very little data about you. We are therefore not required to obtain your consent to process these cookies. If you choose to prevent these cookies, you may not be able to use the site or its functionality, nor can we be certain that our site security controls will function properly during your visit.
    • Strictly necessary
    • Functionality
  • Non-essential cookies collect more tailored targeted data and are used either for statistics and analytics or targeted advertising and marketing. Since these cookies do not contribute to the operations of the website, we are required to obtain your consent.
    • Performance
    • Targeting

Strictly necessary

These cookies let you move around the site and use essential features. These cookies do not collect data that can be used for marketing or remembering where you have been on the internet. These are used to:

  • Make sure you connect to the right service on our website when we make any changes to the way the site works.
  • To route you to the specific areas you have requested when navigating through the site.
  • Remember the information you have entered on order forms.
  • Remember the goods and services you ordered when you get to the checkout page.

Functionality

These cookies are used to provide our services and remember your settings to improve your visit. These are used to:

  • Remember if we have already asked you if you have read and understood our cookies.
  • Remember your settings (if any).
  • Remember items in your shopping cart whilst you browse.

Some of these cookies are managed for us by third parties. Where this is the case, we do not permit the third party to use the cookies for any purpose other than those listed above.

Performance

These cookies collect information about how you use our site. These cookies do not collect data that could identify you and are only used to help us improve our site and how it works. They also help us understand our users’ interests and measure our effectiveness. These are used for:

  • Analytics – provide us with statistical data on how our site is used.
  • Affiliates – lets our partners know how if our users visited their site or vice versa.
  • Error and content management – helps us monitor errors and content usage to solve any issues and help optimize our content.
  • Maintaining and testing designs – lets our web developers maintain the current site and possibly test for new designs.

Targeting

These cookies are linked to services by third parties and are placed through our site for our advertising service providers. They work by uniquely identifying your browser and device. These cookies are not necessary for the function of the site and can choose to not allow them. These are used to:

  • Link to our social media pages.
  • Provide advertisers (directly or indirectly) with information on your visit.
  • Provide data for audience research and segments.

A full, detailed list of cookies can be found in Annex 1 below.

Consent and withdrawal

When you first go on our website, you are presented with a cookie banner; by law, we are required to inform you of the cookies we use and to obtain your consent where required. If you choose to accept and consent to certain cookies, your browser will remember this for the next time. All cookies will expire periodically (depending on the cookie and type of data collected). You may choose to withdraw your consent at any time. You will need to do this by changing some of your browser settings. For further information, please visit www.cookiepedia.co.uk/how-to-manage-cookies or www.aboutcookies.org/how-to-delete-cookies/ .

A number of cookies are set by various services and libraries to store any user-preferences and to track users from site to site. As some cookies are set by a third-party system it is impossible for us to specify under exactly which conditions they are set, but they appear to be set as follows.

Annex 1 – Cookies

Cookie Name

Cookie Classification

Cookie Lifespan

Domain

Cookie Purpose

Custid_xxx

Strictly necessary

While customer is logged in. Max 3 hours.

B2B iFrame domains

This cookie is used to authenticate the customer on other views Asian View/ Esports Hub

ASP.NET_SessionId

ASPSESSIONIDCQQRDBAR

Strictly necessary

For duration of browser session with the website

B2B iFrame domains

Used by ASP.NET  based websites to uniquely identify the each browser/user session requesting web resources.

cookie used to identify the browser/user session on the server. The session being an area on the server which can be used to store data in between http requests. 

BrowserSessionId_xxx

Strictly necessary

24 hours

B2B iFrame domains

Used by backend to track  simultaneous login functionality to track if the user's current session is the latest. If not, we show the simultaneous login popup to log him out.

CustomerLicenseType

Strictly necessary

24 hours

B2B iFrame domains

Defines users license type, and is used by the website to keep track of what to hide or show to users  based on their license

PCTR

Functionality

 

5 years

B2B iFrame domains

For cashier log, Not applicable to B2B

 

UserPrefsCookie_XXX

Functionality

 

 

B2B iFrame domains

Used to store the preferred user settings like odds format and language

Token_xxx

Strictly necessary

While customer is logged in. Max 3 hours.

 

API token to access the backend api

isArcadia_XXX

Functionality

24 hours

B2B iFrame domains

Used for view switcher between Asian View and Euro View

ADRUM

Performance

 

While Browser session is active

B2B iFrame domains

Appdynamics End User Experience Monitoring and performance monitoring.

Appdynamics instance is hosted internally in our data center.

_gid

 

Performance

 

2 years

 

Google Analytics - Used to distinguish users

_ga

 

Performance

 

2 years

 

Google Analytics - Used to distinguish users

_hjAbsoluteSessionInProgress

_hjid

_hjTLDTest

_uetvid

_uetsid

_gcl_au

OptanonConsent

_scid

ajs_user_id

ajs_anonymous_id

_fbp

Targeting

Performance

 

 

B2B iFrame domains

https://www.hotjar.com/

We use hotjar to gather user feedback and gather data on how our website is being used by them.

Hotjar script that is embedded in this website creates these cookies.

Description of each cookie and duration can be found on the following web page

https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies#cookies-set-by-the-hotjar-script

 

SLID
lcu
u
u_xxx
lcu_xxx

 


Strictly necessary

While customer is logged in

B2B iFrame domains

 

This cookie is used to authenticate the customer on otherviews (Asian View, New Asian View) at server side

_userDefaultView

Functionality

 

While customer is logged in

B2B iFrame domains

 

This cookie is used to redirect user to default view in preference setting when they logged in

__prefs

Functionality

 

While customer is logged in

B2B iFrame domains


Used to store the preferred user settings like time zone, default stake, sports sorting,…

_ulp

Functionality

 

While customer is logged in

B2B iFrame domains


To have a way of knowing the sports/league is blocked

specialLeagueList
isSpecialLeague

Functionality

 

While Browser session is active

B2B iFrame domains


This cookie is used to display the tournament button feature on Asian View

closeAnnTime

Functionality

 

While customer is logged in

B2B iFrame domains


This cookie is used to display the announcement running on the Asian mobile view

currentPage

Functionality

 

While Browser session is active

B2B iFrame domains


This cookie is used  to generate the page title in html tag <title>

dfEsportCode

Functionality

 

While Browser session is active

B2B iFrame domains

 

This cookie is used to keep the selected esport game on left memu when refreshing Asian view

isShowAcceptTC

Functionality

 

While Browser session is active

B2B iFrame domains


This cookie is used to display Term and Conditions popup on New Asian view (not for B2B)

acceptMaxBet

Functionality

 

While Browser session is active

B2B iFrame domains

 

This cookie is used to disable/enable the Bet Maximum feature on Asian Mobile

auth

Functionality

 

While customer is logged in

B2B iFrame domains


To have a way of knowing the user is logged in or not on Asian view, New Asian view.

lang

Functionality

 

While Browser session is active

B2B iFrame domains


To have a way of knowing the current selected language of customer.

pctag

Performance

 

5 years

B2B iFrame domains


To have a way of knowing the device is used to login.

_og

Functionality

 

While customer is logged in

 

B2B iFrame domains


This cookie is used to filter odds data from services